Shipping Policy and Returns

Delivery

The Fleur Palace Tea ships via Canada Post to Canadian and US addresses only. Please note Canada Post does not deliver on Saturday or Sunday.

New orders are usually processed within 1-2 business days. Orders received by 8:00 am EST will be processed the same day. Orders received after 8:00 am EST will be processed on the next business day.

For urgent orders, please send a direct email and we will do our best to accommodate the required delivery timing.

Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.

Rate:

We provide a unified shipping rate depending on the region. You will see the rate to be auto-calculated for your order based on the shipping address:

Destination Cost
East Coast Canada $14
West Coast Canada $18
US (East Coast, West Coast) $20

LOcal pickup

For local customers in Oakville, Burlington, Hamilton, and Mississauga, we provide a local pickup option. You can select this option during checkout and we will send you the pickup address and best timing after processing your order.


Local Delivery

For local customers in Oakville, Mississauga, Burlington, we can also offer a supplementary delivery. if you choose this option, please drop us a message after placing an order and we will confirm the delivery time and coordinate a payback for the delivery cost. 

Returns & exchanges

We Can accept exchanges
To initiate an exchange, please contact us within 3 days of delivery.
We will ask you to dispatch unopen items back within 14 days of delivery and then coordinate the exchanged items.


CONDITIONS OF EXCHANGE: 

1. Buyers are responsible for return postage costs. 

2. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


THE FOLLOWING ITEMS CAN’T BE EXCHANGED

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

WE don’t accept returns or cancellations
But please contact me if you have any problems with your order.

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