Shipping Policy and Returns


The Fleur Palace Tea ships via Canada Post to Canadian and US addresses only. Please note Canada Post does not deliver on Saturday or Sunday.

  • New orders are usually processed within 1-2 business days.
  • Orders received by 8:00 am EST will be processed the same day. Orders received after 8:00 am EST will be processed on the next business day.
  • Orders are shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.
  • Rates

    We provide a unified shipping rate depending on the region. You will see the rate to be auto-calculated for your order based on the shipping address:

East Coast Canada$18
West Coast Canada$20
Please note that you need to enter a postal code to see the shipping rates. Wihout an entered postal code, the shipping will be calculated as a default $25.
  • Urgent Orders

    Urgent tea orders (especially gift sets) could be accomodated for the same day delivery in Halton and Mississauga areas.
    GET YOUR GIFTS IN TIME. Fast and easy options for stress-free shopping.



    For local customers in Oakville, Burlington, Hamilton, and Mississauga, we provide a free local pickup option.  You can select this option during checkout and we will send you the pickup address and best timing after processing your order.


    For local customers in Oakville, Mississauga, Burlington, we can also offer a supplementary delivery. We also provide a free delivery for local customers in Oakville, Mississauga, Burlington and Hamilton areas. Please enter your postal code to get the free pickup or local delivery option at the checkout.

  • Free Shipping

    We offer Free Shipping for orders above $150. Add items to the shopping cart to see if you are eligible. The shopping cart will display a Free Delivery confirmation if promotion applies to you. We also support a local pickup from Oakville for urgent orders.


    We do not accept exchanges and returnes.
    However, please contact us if you have any problems with your order.
    Email: [email protected]


    If ordered items are no longer in stock after the order is submitted, we will contact you to offer exchange or a full refund. Please note PayPal may change a refund fee when processing the payment. This is completed automatically due to PayPal policies and is outside of parameters we can control when processing a refund.


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