Delivery
The Fleur Palace Tea ships via Canada Post to Canadian and US addresses only. Please note Canada Post does not deliver on Saturday or Sunday.
New orders are usually processed within 1-2 business days. Orders received by 8:00 am EST will be processed the same day. Orders received after 8:00 am EST will be processed on the next business day.
For urgent orders, please send a direct email and we will do our best to accommodate the required delivery timing.
Orders will be shipped Monday-Friday, excluding federal holidays within Canada. Packages do not require a signature upon delivery.
Rate:
We provide a unified shipping rate depending on the region. You will see the rate to be auto-calculated for your order based on the shipping address:
| Destination | Cost |
| East Coast Canada | $14 |
| West Coast Canada | $18 |
| US (East Coast, West Coast) | $20 |
LOcal pickup
For local customers in Oakville, Burlington, Hamilton, and Mississauga, we provide a local pickup option. You can select this option during checkout and we will send you the pickup address and best timing after processing your order.
Local Delivery
For local customers in Oakville, Mississauga, Burlington, we can also offer a supplementary delivery. if you choose this option, please drop us a message after placing an order and we will confirm the delivery time and coordinate a payback for the delivery cost.
Returns & exchanges
We Can accept exchanges
CONDITIONS OF EXCHANGE:
1. Buyers are responsible for return postage costs.
2. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
THE FOLLOWING ITEMS CAN’T BE EXCHANGED
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Items on sale