Where does Fleur Palace ship to?

We ship throughout North America, including all Canadian provinces and most U.S. states, though some U.S. shipments may be subject to recent tariff limitations.

What happens if an item is out of stock after I order?

If an item is unavailable after your order is placed, we will contact you to offer a refund or exchange of equal value.

Will PayPal charge a refund fee?

PayPal may deduct a refund fee automatically due to their policies, and this is outside of our control.

Do I need an account to order?

No — you can complete checkout as a guest. Creating an account lets you track orders and reorder faster.

How do I brew your loose-leaf teas?

Use about 1 teaspoon per cup. Green teas: steep at 75–85°C for 1–3 minutes. Black teas: steep at 95–100°C for 3–5 minutes.

Can I reuse tea leaves?

Yes — many of our high-quality loose-leaf teas can be steeped 2–3 times.

What’s the difference between black tea and green tea?

Black tea is fully oxidized with a bold flavor and higher caffeine, while green tea is lightly processed with a fresher taste and more antioxidants.

Which tea has more caffeine?

Black tea typically contains more caffeine (40–60 mg) than green tea (20–45 mg) per cup.

What are the benefits of green tea?

Green tea offers antioxidants that support metabolism, focus, and immune wellness.

What are the benefits of black tea?

Black tea supports digestion, sustained energy, and circulation, and can be a great alternative to coffee.

Is there a minimum order for wholesale?

Yes — details are provided on the wholesale inquiry form on our wholesale page.

Do you offer custom blends or private labeling?

Yes — custom blend and private labeling options are available for approved wholesale partners.

Do you offer tea subscriptions?

Yes — subscribe for recurring deliveries of our bestselling teas.

Can I send tea as a gift?

Yes — choose ‘This is a gift’ at checkout to include personalized messages and gift packaging.

How does your AI tea matching work?

Our AI system suggests tea blends based on your preferences, goals, and Tea Finder Quiz responses.

Tea FAQ | Loose Leaf Brewing, Shipping & Tea Benefits

Q: What types of tea does Fleur Palace offer?

We offer black, green, white, oolong, rooibos, herbal, and floral wellness loose-leaf teas — ethically sourced and naturally crafted.

Q: Are your teas organic or natural?

Many of our blends are certified organic and all are made with natural, ethically sourced ingredients, free from artificial additives and preservatives.

Q: Are your teas gluten-free and vegan?

Yes — most of our teas are naturally gluten-free and suitable for vegan diets. Please see individual product descriptions for specifics.

Q: How long does shipping take?

Orders are processed in 1–2 business days. Delivery typically takes 3–7 business days in Canada, and may be longer for U.S. orders due to customs.

Q: Do you accept returns or exchanges?

Due to food safety regulations, we do not accept returns or exchanges on consumables. Contact us if there’s a problem with your order.

Q: What payment methods do you accept?

We accept payments through PayPal, which allows credit or debit card checkout without needing a PayPal account.

Fleur Palace — Complete TEA FAQ Guide

Welcome to Fleur Palace’s ultimate tea FAQ resource designed to answer all your tea-related questions.
Whether you’re curious about brewing tips, subscription options, or our black and green teas, this guide is created to help you find answers and help with orders.

General Questions

Is Fleur Palace a Canadian company?

Yes! We are proudly based in Canada and ship our premium teas across North America.

What types of tea does Fleur Palace offer?

We offer a premium range of loose leaf teas including black, green, oolong, rooibos, and herbal blends — each selected for taste, aroma, and wellness benefits.

Are your teas organic or natural?

Many of our blends are certified organic. All are crafted using natural ingredients with no artificial additives, preservatives, or synthetic flavors.

Why choose loose leaf tea?

Loose leaf tea offers better flavor, aroma, and health benefits compared to bagged tea due to the lack of micro plaxctis in the packaging, whole leaves and fewer additives.

How to buy loose leaf tea online?

You can purchase a variety of premium loose leaf teas directly from our online store at fleurpalace.ca.

Are your teas gluten-free and vegan?

Yes, most of our teas are naturally gluten-free and suitable for vegan diets. Please refer to individual product descriptions for allergen notices.

Shipping & Delivery

Where do you ship?

We ship throughout North America including all Canadian provinces and most U.S. states.

Please note some U.S. orders may be affected by recent tariff regulations and we retain the right to cancel the order when we anticipate challenges in the shipping.

How long does shipping take?

Orders are processed in 1–2 business days.

Delivery takes 3–7 days in Canada and slightly longer to the U.S. due to customs.

Delivery to GTA generally takes 1 day.

Please read more details here: Shipping Policy and Returns

Will I receive tracking details?

Yes, tracking numbers are sent via email once your order ships.

Can I get the order the same day?

Yes, you can order tea (especially tea gift sets) for the same day delivery in Oakville and surrounding cities (up to 25 km) or pick up the order directly from Oakville.

Please send an email to [email protected] to discuss details or contact us via Whatsup.

Do you provide a free delivery?

Yes, free delivery is available for the following cases:

The order total exceeds $150 CAD.
The delivery address is withing Oakville (and up to 25 km)
The local pickup option has been selected instead of shipping.

All the options are supported through the checkout page once you enter the shipping postal code there.

Returns, Refunds & Order Issues

Do you accept returns or exchanges?

Due to health and safety regulations, we do **not accept returns or exchanges** on consumable products.

Please read more details here: Shipping Policy and Returns

What if an item is out of stock after I place an order?

We'll contact you to offer an exchange or a full refund. This is mostly applicable to our Clearance items.

Is there a refund fee?

PayPal may deduct a refund fee automatically per their policy — this is beyond our control.

What if something is wrong with my order?

Please contact us within 48 hours of delivery at [email protected] (mailto:[email protected]). We’ll work to resolve any issues quickly.

Payment & Checkout

What payment methods do you accept?

We accept payments via PayPal. You can pay with your PayPal balance, credit, or debit card.

Do I need a PayPal account to order?

No — you can pay as a guest using a credit or debit card.

Do I need to create a customer account?

Not at all. Guest checkout is available, but creating an account allows faster reorders and tracking.

Brewing & Storage

What’s the best way to brew your teas?

The correct way to brew loose leaf tea involves using fresh, filtered water and steeping at the ideal temperature.

Use 1 tsp per cup. Green tea: 75–85°C for 1–3 minutes. Black tea: 95–100°C for 3–5 minutes.

See the full brewing instructions here: Tea Brewing

What’s the best tea brewing temperatures for loose leaf tea?

Different teas need different temperatures: green tea (75–85°C), black tea (95–100°C), and herbal blends (95°C).

Can I reuse the tea leaves?

Yes! High-quality leaves can be steeped 2–3 times.

How should I store my tea?

Store tea in a cool, dark place in an airtight container. Avoid light, heat, and moisture to preserve flavor and aroma.

Black & Green Tea

What’s the difference between black and green tea?

Black tea is fully oxidized, offering bold flavor and more caffeine. Green tea is lightly processed, with a fresher taste and more antioxidants.

Which has more caffeine?

Black tea contains about 40–60 mg per cup; green tea contains about 20–45 mg. However, please note that the final caffeine amounts depend on the processing (oxidation) process.

What is the difference between tea oxidation levels

Oxidation affects tea flavor and color: black tea is fully oxidized (bold, dark), while green tea is minimally oxidized (light, fresh).

What are some benefits of green tea?

Supports metabolism, brain function, heart health, and immunity thanks to high levels of EGCG.

What are some benefits of black tea?

Promotes energy, digestion, and circulation. A great coffee alternative.

Can I add milk or sweetener?

Yes for black tea. Green tea is best enjoyed plain or with a touch of honey.

Which is better for weight loss?

Green tea is more widely studied for metabolism support, but both can be part of a healthy routine.

What teas help digestion and wellness?

Herbal teas like peppermint, chamomile, and ginger are known to support digestion and ease discomfort.

Gifts & Subscriptions

Can I buy tea as a gift?

Yes! Gift messaging and elegant packaging are available in various combinations. Please review this page: Fleur Palace Signature Gift Set | Large Tea Set.

Do you offer subscriptions?

Not at this moment.

Wholesale Orders

Do you offer wholesale tea?

Yes! Visit Wholesale for spa, café, or corporate partnership inquiries.

Is there a minimum order?

Yes — details are provided on our wholesale inquiry form.

Do you offer private labeling or custom blends?